Warranty

30-Day Warranty Policy for Tray Processors

Coverage Period:
This warranty is valid for a period of 30 days from the date of delivery. 

What Is Covered:
This warranty covers manufacturing defects and hardware failures under normal operating conditions of the tray CPU processor. It does not cover damage due to improper installation, misuse, modification, overclocking, accidental damage, or any unauthorized repair attempts.

Initial 30 Days from Purchase:
If the processor is deemed faulty within the first 30 days from the date of purchase:

The customer is eligible for a return, full refund, and replacement.

The CPU will first be verified and tested.

If a fault is confirmed, a refund, or replacement will be processed promptly. 

If no fault is found, the processor will be returned to the customer at the customer’s cost.

Verification Process:
In all cases, returned processors are subject to thorough testing and verification to determine fault. No action (refund or replacement) will be taken until testing is completed. Allow up to 10 days for us to test any returns. We will then reach out to you with the appropriate course of action and offer a solution should a fault be verified. 

Return Shipping Costs:
Return shipping costs are covered by us if a fault is verified. In all cases, the customer must return the item back to us at their cost and then once the fault is verified, we will refund this cost. Please keep hold of the return postage receipt in order to receive the refund.

Return shipping costs are not covered for items found to be functional and no fault is found. 

Additional Notes:
All warranty claims must include proof of purchase.

Serial numbers must match our records.

This warranty is non-transferable and applies only to the original purchaser

In order to verify that your processor is of sound functionality we strongly advise to conduct rigorous stress testing upon receipt with various application i.e. Prime95 or OCCT. Doing so will not only give you peace of mind with your purchase but also reassurance that the processor in your system is built to last you a long time.