Return & Refund Policy

Cancellation & Unwanted Returns

You have the right to cancel your order before dispatch. To request a cancellation, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel the order and issue a full refund.

If your cancellation request is received after the goods have been dispatched, you can notify us within 14 days of receiving the goods that you wish to cancel. You will then have a further 14 days to return the goods to us.

Unwanted and Unused Items

PC Tec UK will cover the return shipping cost for your first unwanted return from each order and provide you with a pre-paid shipping label. Any subsequent unwanted return relating to the same order will be at the buyer's expense, except where applicable rules require otherwise.

To receive a full refund under our unused-item return policy, the item must be returned unused, in the same condition in which you received it, and undamaged.

Any signs of use or installation will result in the return being rejected as an unused-item return. In such cases, the processor will be returned to the buyer at the buyer's expense.

This policy is in place to protect the integrity of our return process and ensure fairness for all customers.

What Constitutes a “Used” Product

Any processor that has been installed into a motherboard socket, had thermal paste applied or been powered on is considered used. Installation is considered use even if the processor was installed only briefly for testing and subsequently removed.

For AMD AM5 processors, you can typically see markings on the left and right edges of the CPU where the socket retention mechanism makes contact. These marks are a clear indication that the processor has been installed and used.

Refunds for Cancellation and Unwanted Returns

Once we receive the returned item, we will inspect it and process any refund due.

Refunds will only be issued to the original method of payment used for the order. We cannot issue refunds to a different payment method or to a third party.

We will issue the refund without undue delay and no later than 14 days from the day we receive the returned goods, or from the day you provide evidence that the goods have been returned, whichever occurs first.

To start a cancellation or unwanted return, please contact us at contact@pctec.uk or WhatsApp: 07596 787302

Important: Nothing in this policy affects or limits any rights you may have under applicable consumer protection laws.

Defects and Issues

Please contact us immediately if the item is defective so we can assess and resolve the issue. Within the 1 year warranty period (365 days) which commences from the date of purchase, we’ll provide a prepaid return shipping label at no cost.

Within the first 30 days, we will offer a full refund or replacement for confirmed faulty goods. After 30 days, we will normally seek to resolve confirmed faults by providing a repair or replacement where applicable.

Once we receive and inspect your return, we will notify you if the replacement or refund is approved. Approved refunds will be processed to the original method of payment within 7 business days of receiving your return. Please note, it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at contact@pctec.uk

All returned items reported as faulty will be thoroughly tested. We will confirm the outcome of our testing before processing a refund or replacement.

If no fault is found and the item falls outside the 14-day return window for unwanted goods, we will contact you to arrange redelivery. In such cases, return shipping costs will be the buyer’s responsibility.

We do not accept faulty returns where testing confirms that the processor is fully functional. Please perform thorough troubleshooting and testing before submitting a return request to avoid unnecessary inconvenience. To ensure a smooth and timely return process, we strongly encourage you to fully diagnose any issues before initiating a faulty return. This helps confirm your return meets our criteria and prevents avoidable delays.

Packaging Returns

Items must be securely packaged to prevent damage during transit. If an item is damaged due to inadequate packaging, it will not be accepted, and the return will be rejected and sent back to the buyer at their expense.

Even if you believe the item is faulty or beyond repair, please package it with the same care as you would a fully functional one. Proper packaging helps ensure the item can be fairly assessed.

For all return enquiries, please contact us at contact@pctec.uk or WhatsApp: 07596 787302